Otis elevators reach new heights

Otis announces a new generation of connected elevators for the modern, vertical city

Two side-by-side photos of a digital screen on a glass panel and the interior of an Otis lift featuring metal doors, dark panels, lighting, buttons on a metal panel, a mirror and two small handrails
(Image credit: press)

In partnership with Otis

Connected on so many levels. That’s the new message from Otis, the world’s leading elevator manufacturer. Globally renowned for its transportive excellence in lifts, escalators and moving walkways, the newest products from Otis –demonstrate the company’s ongoing progress and push further into the technology space.

Instead of just taking users effortlessly onwards or upwards (Otis transports two billion people a day and maintains more than 2.1 million customer units worldwide), the Connecticut-based company is now embracing an impactful connectedness to the modern, urban community – to the internet of things and the multi- smart, vertical, hybrid city.

Interior view from below of an Otis lift featuring metal doors, buttons, lighting, a handrail and wood, metal and red coloured panels

(Image credit: press)

Hyper-intelligent Otis elevators, you can control from your smartphone

Inspired by automobile and transport “ride by wire” technology, Otis’ new generation of digitally native elevators are user-facing, journey planners, infotainment hubs and available with options to further support passenger health and safety.

The Gen3 and Gen360 elevators, designed for a taller, faster, smarter world, are available with the Otis eView in-car display that streams information and entertainment to passengers. The hyper-intelligent elevators are hard-wired for safety, and also equipped with the Otis ONE IoT digital platform to monitor equipment health and performance. Information is collected, analysed and made accessible to customers immediately with full transparency. Real time performance data enables service professionals to be proactive, identifying potential problems and addressing some, often remotely, before they cause a service interruption.

Passengers can call the elevator and log a destination from their smartphone, pre-programmed to sync with the Otis eCall app, eliminating the need to touch a push-call button. With passenger health and wellbeing in mind, the Otis Cab Air Purifier and a range of voice and gesture technologies are also available as you ride, safely, quickly and smoothly, to your chosen level.

View of a space with black walls, brown floors and an Otis lift with metal doors. A partial view of the lift interior can be seen featuring patterned flooring, a metal panel with buttons and a dark coloured panel with a small handrail

(Image credit: Arnaud Février)

A more spacious and energy-efficient ride

The good news for architects is that the Otis Gen360 elevator’s ‘drive by wire’ electronic technology and its foldable, in-ceiling platform design save space in the hoistway and allow most maintenance operations to be performed safely from within the car rather than on top of it. This upgrade does away with the need for a refuge space above the car or an unsightly roof extension to house the elevator hoist at the top of a building. It also creates the opportunity to develop larger, more spacious cabins.

The Gen360 elevator uses sophisticated sensors to detect and prevent potential issues, keeping downtime to a minimum. Otis experts can use 360-degree hoistway live vision to visually confirm, fine-tune, diagnose and solve many issues remotely without interrupting service. Larger eView screens and immersive sound designs enlarge space perception, while new award-winning fixtures, and interior designs offer more than 400,000 design configurations.

View of a square black camera along with metal and black components

(Image credit: Arnaud Février)

Building on the proven design and flat-belt technology of Otis’ best-selling Gen2 family of elevators, the new platforms provide smooth, quiet rides, safety, durability and energy efficiency. The new-generation elevators promise to be the central nervous system of any residential or commercial structure they occupy. Using cloud-based API (application programming interface) technology, Otis systems integrate with building management software, tenant apps and even autonomous robots to make buildings more efficient.

And as needs change and new features emerge, the connected platforms allow for the seamless addition of future technologies and capabilities. In keeping with Otis’ commitment to sustainability, both elevators include the Otis ReGen drive, LED lighting and sleep mode to help reduce energy usage and carbon footprint. Sophisticated aesthetics with a range of options offer new, diverse style choices to customise and create a modern, comfortable atmosphere for passengers.

‘The connected elevator represents our shared future and our vision for the seamless urban journey,’ says Otis’ president and CEO Judy Marks. ‘It creates value for our customers with greater equipment uptime. It enhances the productivity of our own teams, and it exists at the heart of any smart building’s ecosystem.’



Rosa Bertoli was born in Udine, Italy, and now lives in London. Since 2014, she has been the Design Editor of Wallpaper*, where she oversees design content for the print and online editions, as well as special editorial projects. Through her role at Wallpaper*, she has written extensively about all areas of design. Rosa has been speaker and moderator for various design talks and conferences including London Craft Week, Maison & Objet, The Italian Cultural Institute (London), Clippings, Zaha Hadid Design, Kartell and Frieze Art Fair. Rosa has been on judging panels for the Chart Architecture Award, the Dutch Design Awards and the DesignGuild Marks. She has written for numerous English and Italian language publications, and worked as a content and communication consultant for fashion and design brands.